BRTA Jobs Circular 2020

Customer Care Executive

Dhaka Eye Care Hospital

Published on: Feb 7, 2018

Vacancy: 20

Job Nature: Full-time

Experience: 2 to 5 year(s)

Age: 18 to 25 year(s)

Job Location: Dhaka (Uttara)

Salary Range: Negotiable

Application Deadline: Mar 9, 2018

Vacancy

20

Job Context

Eye Hospital

Job Description / Responsibility

• Receive patients phone call &make call to the Patient, answer queries and make appointment ultimately able to achieve daily patients target*Manage patient's complaints and concern in an efficient and timely manner*Perform multitasking job duties in under pressure*Collect patients feedback*Must be a team player* Tele Marketing *Coordinates the front desk team, organizing its work and schedules *Ability to ensure patients satisfaction *To work managing daily billing and payments.*Maintain neat &Clean Front Desk and OPD area at all times and greet all patients with courtesy . *Always participating in service training program, skilled in OPD, IPD, Investigation ,follow up call.
• • Provide accurate counseling direct & over the phone.
• • Meet & Greet clients make and receive phone calls.
• • Assist in administering and executing all the official activities.
• • Prepare necessary documents, fill out forms, and maintain files and records.
• • Receive and reply emails, carry out marketing and promotions via online.
• • Necessary training will be provided.
• • Visa Assistance
• • Setting and meeting performance targets for speed, efficiency, sales and quality
• • Managing the daily growth oriented running of the call center
• • Liaising with Asstt Manager, Manger, In-Charge, to gather information and resolve issues
• • Maintaining up-to-date knowledge of hospital developments and involvement in competitor activities networks
• • Monitoring random calls to improve quality, minimize errors and track operative performance to the patients
• • Reviewing the performance of staff, identifying training needs and planning training sessions
• • Recording statistics, user rates and the performance levels of the hospital products and preparing reports
• • Handling the most complex customer complaints or enquirers in a very effective & smooth way.
• • Organizing staffing, including shift patterns and the number of staff required to meet demand
• • Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
• • Forecasting and analyzing data against budget figures on a weekly and/or monthly basis
• • Improving performance by raising efficiency of the total Team

Job Nature

Full-time

Educational Requirements

• Graduated from any reputed University. 2/5 years working Experience as Customer Care Officer in any leading Hospital or Marketing Officer in Hospital or Pharmaceutical Company may be preferred, Preferably for Diploma in MATS

Experience Requirements

• 2 to 5 year(s)
• The applicants should have experience in the following area(s):
  Face-to-Face Customer Support, Customer Support through Phone, Call Centre Training, Counseling, Guest Relations/ Services
• The applicants should have experience in the following business area(s):
  Call Center, Clinic, Diagnostic Centre, Healthcare/Lifestyle product, Hospital, Hotel, Market Research Firms

Job Requirements

• Age 18 to 25 year(s)
• • Age 18 to 25 year(s)
• • Both male or female are allowed to apply ,preference may be given to female candidate
• • The applicants should have experience in the following area(s):
• • Online (web/e-mail) Support,
• • Patient Care Service..
• • Smart and styles
• • Able to work under pressure/Able to lead Team/Sincere
• • Living in Uttara will be preferable
• • Must have good command over English and proficiency in using Computer and Internet (MS Word, Excel, typing, emailing, researching etc.).
• • Must have excellent phone manners and a lot of patience.
• • Able to work under minimum supervision.
• • Must have a 'Can Do Attitude'.
• • Must have good communication and interpersonal skills.

Job Location

Dhaka (Uttara)

Salary Range

Negotiable

Other Benefits

As Per Hospital Policy

Job Source

Online Job Posting

 Online Apply

 

or

Send your CV to dgmdhakaeyecarehospital@gmail.com or Click here to Email CV from MY BDJOBS account.

Send your CV to email dgmdhakaeyecarehospital@gmail.com
Please send your CV along with photocopy of educational certificate, job experience certificate, NID and Job application letter by post of the following address
(Please mention job position top of the envelope)
To,
Deputy General Manager (HD, HRD, IT&Hospital Operation)
Dhaka Eye Care Hospital
32 Rabindra Sarani, Sector 7, Uttara, Dhaka-1230.
Applicant must enclose his/her Photograph with CV.
Application Deadline: Mar 09, 2018y

Applicant must enclose his/her Photograph with CV.

Application Deadline : Mar 9, 2018

Company Information

Dhaka Eye Care Hospital Address : House-32, Rabindra Sarani, Sector-7; Uttara, Dhaka Web : www.dhakaeyecarehospital.org